Community

Community overview#

Communities are private spaces where your clients and coaches share updates, celebrate wins, answer polls and talk to each other between sessions. Each community has its own feed of posts, its own members, pinned posts and settings. Clients see only the communities they are members of.

The Community page in the sidebar lists the communities in your workspace, with each one’s cover image, name and number of members. From here you can:

• Open a community by clicking its row
• Create a community with + Add Community (owners and admins)
• Edit or delete a community from the three-dot menu on its row (owners and admins)

Inside a community, the header shows the cover image, the name, the member count and a row of member photos. Four tabs sit below it:

Next to the tabs are the search button (Search posts) and a three-dot menu with Edit Community and Community Settings (owners and admins) and Notification Settings (members). Owners and admins also see a Manage Access button beside the community name. On wide screens, an About card on the right shows the description, the member count and the date the community was created.

Creating a community#

1. 1Open Community in the sidebar
2. 2Click + Add Community
3. 3Optionally click Add cover on the image area and choose an image
4. 4Enter a Community Name (required, up to 50 characters)
5. 5Optionally enter a Community Description (up to 500 characters) so members know what the community is for
6. 6Click Create Community

The new community opens straight away, and you are its first member. Next, add members with Manage Access and write the first post.

Editing a community#

Owners and admins can change a community’s cover image, name and description at any time.

From the community list

1. 1On the Community page, click the three-dot menu on the community’s row
2. 2Select Edit
3. 3Change the cover with Change or Remove, or edit the Community Name or Community Description
4. 4Click Update Community

From inside a community

1. 1Open the community
2. 2Click the three-dot menu next to the tabs
3. 3Select Edit Community
4. 4Make your changes and click Update Community

Deleting a community#

1. 1On the Community page, click the three-dot menu on the community’s row
2. 2Select Delete
3. 3Confirm with Delete community

Managing members#

Members are the clients and coaches who can see a community and take part in it. Owners and admins add and remove them.

Adding members

1. 1Open the community
2. 2Click Manage Access
3. 3In the Manage Community Members window, the left side lists the workspace’s active clients and its coaches who are not members yet. Coaches are marked Team. Use Search clients and coaches to narrow the list
4. 4Tick the people you want to add, or tick Select All
5. 5Click Add Members

Each client you add gets a notification that you added them, and tapping it opens the community in their app. Coaches you add are not notified.

Removing members

1. 1In Manage Community Members, tick the people to remove on the right side, under Members, or tick Select All there
2. 2Click Remove

You can also remove one person from the Members tab: open the three-dot menu on their row and select Remove.

The Members tab

The Members tab shows how many members the community has and lists them with their photo, a Coach badge next to coaches, and the date they joined. Use Find a member to search by name.

Creating posts#

Posts are the heart of a community. A post can hold text, photos, videos and GIFs, or a poll.

1. 1Open the community on the Discussion tab
2. 2Click What’s on your mind?, or one of the buttons under it
3. 3In the Create Post window, write your post in Write something...
4. 4Add media or a poll with the buttons at the bottom (see the table below)
5. 5Click Publish to post straight away

A published post goes to the top of the feed, and every member who has New Posts notifications on is notified.

Mentioning members

Type @ in a post or comment and pick a member from the suggestions. The name shows in the text, and the person you mentioned is notified, if they have Mentions notifications on. You can only mention members of the community, up to 50 people in one post or comment.

Saving drafts and scheduling posts#

Coaches can keep a post for later or have it go out at a set time. Click the arrow next to Publish for the options:

Saving a draft

1. 1Write the post in Create Post
2. 2Click the arrow next to Publish
3. 3Select Save draft

Drafts are private: only the coach who wrote a draft can see it, edit it or publish it.

Scheduling a post

1. 1Write the post in Create Post
2. 2Click the arrow next to Publish and select Schedule post
3. 3Pick a Date and a Time, or click In an hour. The window shows which time zone the times are in
4. 4Click OK. The chosen time appears next to the main button, which now reads Schedule
5. 5Click Schedule

Fitora publishes the post within a minute of the chosen time and notifies members then, exactly as if you had clicked Publish. To post now instead, click the × on the chosen time before you click the button.

The Planner tab#

The Planner tab gathers everything that is waiting to be published. Switch between the two views at the top:

• Scheduled: posts with a publish time, the earliest first. Each card shows “Publishes” with the date and time it will go out
• Drafts: your drafts, the most recently edited first

The count next to each view shows how many posts it holds. Each card previews the post and has a three-dot menu:

Editing and deleting posts#

Editing a post

1. 1Click the three-dot menu on a post you wrote
2. 2Select Edit Post
3. 3Change the text, add or remove photos, videos and GIFs, or adjust the poll
4. 4Click Save

Members see the new version straight away. You can edit only your own posts. A poll’s options can be changed until the first vote comes in; after that they are locked, and only the text around them can change.

Deleting a post

1. 1Click the three-dot menu on the post
2. 2Select Delete Post
3. 3Confirm with Delete post

Pinning posts#

Pin the posts every member should see, such as house rules, a weekly plan or a welcome message.

1. 1Click the three-dot menu on a published post
2. 2Select Pin Post

Pinned posts move out of the feed into a Pinned section at the top of the Discussion tab, shown as compact cards that you can collapse, and appear in full on the Pinned tab. To unpin a post, open the same menu and select Unpin Post; it returns to its place in the feed.

Reactions#

Every member can react to a post. Click Like under a post to react with a thumbs-up, and click it again to take the reaction back. For the other reactions, rest the mouse on Like (or, in the client app, press and hold it) to open the picker:

Each member has one reaction per post; picking another replaces it. Under the post, the three most used reactions show with the total, for example “You and 2 others”. Click that summary to open Reactions, with an All tab and a tab for each reaction listing who reacted.

Comments and replies#

Comments and replies support @mentions, emoji and GIFs, just like posts.

Commenting on a post

1. 1Type in Write a comment... under the post, or click Comment to open the post with all its comments
2. 2Optionally add an emoji or a GIF, or @mention a member
3. 3Press Enter to send

A comment can be up to 2,000 characters, or just a GIF. Each post shows its latest comments; click View previous comments to load older ones.

Replying to a comment

1. 1Click Reply under a comment
2. 2Type in Write a reply...
3. 3Press Enter to send

Replies appear indented under the comment they answer. Replies go one level deep: you reply to comments, not to replies.

Liking, editing and deleting comments

• Click Like under a comment or reply to like it; click again to undo. The number of likes shows next to it
• To edit your own comment or reply, open its three-dot menu and select Edit
• To delete a comment or reply, open its three-dot menu and select Delete. Everyone can delete their own; owners and admins can delete anyone’s

Coaches’ names carry a Coach badge in comments, so members can tell who is on your team.

Polls#

Polls let you ask the community a quick question and see the answers at a glance.

1. 1Click the poll button in the composer bar, or in Create Post
2. 2Write the question in Write something...
3. 3Fill in Option 1 and Option 2, and click Add option for more
4. 4Click Publish

• A poll has 2 to 5 options, each up to 30 characters, and no two options can be the same
• A poll post cannot also carry photos, videos or GIFs
• Members vote by clicking an option, and can change their vote by clicking another one
• Everyone sees the percentage for each option and the total number of votes

Searching posts#

1. 1Click the search button (Search posts) next to the community tabs
2. 2Type a word or phrase in Search posts...
3. 3Press Enter

The Discussion tab then shows only matching posts, under Showing results for: and your search. If nothing matches, it says No results found. Click Clear search, or the × on the banner, to go back to the full feed.

Community settings#

Community settings decide what clients can do in a community. Owners and admins open them from the three-dot menu: Community Settings.

Each switch saves as soon as you flip it and applies straight away. The settings affect clients only; coaches can always post, comment and see the members.

Notification settings#

Every member chooses which community notifications they receive, community by community:

All five are on by default and save as soon as you flip a switch. Coaches open them from the three-dot menu: Notification Settings. Clients open them from the about screen of the community in the client app.

Community notifications arrive as push notifications, on the client’s phone and in your browser if you turned browser notifications on, and are listed under the bell. They are titled with the community’s name, for example “Ana commented on your post”, and open the post when tapped.

Community in the client app#

Clients find their communities on the Home screen of the Fitora app on iPhone and Android, in a Community card that lists each community they belong to with its member count. Tapping one opens it.

• The community screen shows the cover image, the name and the member count, with buttons to go back, open the about screen and search posts
• When posting is allowed, Write something... opens the composer. Clients can add photos, a video, a GIF or a poll, and publish with the send button at the top right; their posts go out straight away
• Pinned posts sit in a Pinned section above the feed, and pulling down refreshes the feed
• Clients react (a long press on Like opens all seven reactions), comment, reply, like comments and vote in polls
• On their own posts, the three-dot menu offers Edit Post and Delete Post; they can also edit and delete their own comments
• The about screen shows the description, a notifications button for their notification settings and, when Show Member List is on, the member list

Who can do what#