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Account & setup

General

Common questions about Fitora: what it is, getting an account, plans, devices, support and privacy.

Updated

What Fitora is

Fitora is coaching software for fitness and nutrition coaches, personal trainers and coaching teams. It has two parts:

  • The coach app, a web app at app.fitora.mk where you manage your clients and build everything they follow. See Coach app.
  • The client app, the Fitora app for iPhone and Android, where your clients follow their plan, log what they do and message you. See Client app.

In one workspace you can:

  • Keep every client’s profile, notes, tags and activity in one place (Clients)
  • Build training programs and workouts (Training) and meal plans (Nutrition)
  • Collect check-ins and questionnaires (Forms), and track habits, metrics and progress photos (Habits, Metrics)
  • Share files and links (Resources) and message your clients (Messages)
  • Run communities and challenges (Community, Challenges) and coach as a team (Team)

Getting an account

Fitora is in early access, so there is no self-serve sign-up. Every workspace is set up together with the coach who will use it.

  1. Fill in the form on the contact page: your name, email, coaching business, roughly how many clients you coach today and how you deliver training and nutrition now
  2. We reply by email to talk about your coaching and set up your workspace with you
  3. Sign in at app.fitora.mk with the email and password we send you when your workspace is created, then choose your own password under Settings > Profile > Change Password
  4. Add your clients. Each one gets a username and code to sign in to the client app

Prefer email? Write to support@fitora.mk instead of using the form.

Plans

Every plan includes the whole coaching core: clients, training, nutrition, check-ins and questionnaires, habits, metrics, progress photos, resources, tasks, direct messages and the client app. Plans differ by how many active clients you coach and by a few features:

PlanActive clientsPriceAdds
StandardUp to 50€37 a monthThe whole coaching core
PremiumUp to 100€65 a monthChallenges
StudioUp to 500From €117 a monthCommunity, group chats, team members and priority support
  • Only active clients count. Archive a client who has finished with you and they stop counting, with their history kept.
  • Billing is monthly, or yearly for the price of 10 months. We agree it with you during onboarding and invoice you directly.
  • Your clients use the app for free.
  • To move to another plan, write to support@fitora.mk.

Devices and languages

  • Coach app: a web app that runs in your browser at app.fitora.mk. It is laid out for a computer screen and also works in a tablet or phone browser.
  • Client app: the Fitora app for iPhone and Android, from the App Store and Google Play.
  • Language: the coach app and the client app are in English. Support and onboarding are available in Macedonian and English.

Support and feature requests

For help, bug reports and feature ideas, write to support@fitora.mk or use the form on the contact page. A person on the Fitora team answers, in Macedonian or English.

When you report a problem, tell us which app it happened in, the page you were on and what you clicked. A screenshot helps.

Data and privacy

  • Your clients’ coaching records, such as profiles, workouts, meal plans, check-ins, measurements, photos and messages, are controlled by you as their coach. Fitora processes them on your behalf.
  • Fitora does not sell personal information.
  • Clients who want to see, correct or delete their coaching records should contact their coach first.
  • For account and privacy requests, write to support@fitora.mk.

The full details are in our Privacy Policy.

Frequently asked questions

Is there a free trial?
There is no self-serve sign-up. Request access and we set your workspace up with you, so you see Fitora working with your own clients before you commit.
How much does Fitora cost?
From €37 a month for up to 50 active clients. Higher plans add challenges, community, group chats and team members.
Do my clients pay for the app?
No. Clients use the Fitora app for free, on iPhone and Android.
Can I use the coach app on my phone?
Yes. Open app.fitora.mk in your phone’s browser; on a small screen the sidebar folds into a menu button.
Is Fitora available in Macedonian?
The apps are in English. Our support and onboarding are in Macedonian and English.
How do I request a feature?
Write to support@fitora.mk or use the contact form on fitora.mk. Tell us what you are trying to do and how you do it today.
Who owns my clients’ data?
You control your clients’ coaching records, and Fitora processes them for you. We do not sell personal information.

Did this answer your question?

Still stuck?

Write to us and a person on the Fitora team will answer, in English or Macedonian.

support@fitora.mk